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PRIVACY POLICY

1. Introduction

Welcome to Smitties Plumbing (“we,” “us,” or “our”). At Smitties Plumbing, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and secure your personal data, in accordance with the Protection of Personal Information Act (POPIA) and other applicable regulations.

2. Information We Collect

We collect various types of personal information, which may include:

Contact Information (e.g., name, address, email, phone number)

Service Details (e.g., plumbing requests, service location)

Billing and Payment Information

Usage Data (e.g., website interactions, communication history)

IP Addresses

Cookies and Similar Technologies (refer to our Cookie Policy for details)

Any other information provided to us voluntarily

3. How We Use Your Information

We may use your personal information for the following purposes:

To provide plumbing services and fulfil your requests

To manage billing and payment processing

To enhance your experience on our website and improve our services

To communicate with you about appointments, inquiries, and updates

To send you promotional and marketing materials, subject to your consent

To comply with legal obligations and protect our rights

4. Data Sharing and Disclosure

We may share your personal information with:

Trusted Service Providers: Third-party service providers who assist us in delivering our plumbing services and managing our operations.

Legal Requirements: When required by law or to protect our rights and safety.

Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred.

5. Data Security

We employ reasonable security measures to protect your personal data. However, please understand that no data transmission over the internet or storage system is entirely secure.

6. Your Rights

You have the following rights regarding your personal information:

Access: You can request access to your personal data held by us.

Correction: You can request corrections to any inaccurate or incomplete data.

Deletion: You can request the deletion of your personal information.

Objection: You can object to the processing of your data.

Portability: You can request the transfer of your data to another organization.

7. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy as needed. Significant changes will be communicated via email or prominently displayed on our website.

8. Contact Us

For questions or concerns related to this Privacy Policy or your personal information, please contact us.

Location: George, Garden Route, South Africa

Last Updated: 2024/04/03

Precision
Plumbing,
Exceptional
Service.

Smitties Leads the Way.